TERMS AND CONDITIONS OF USE

 

Welcome to Trills! By accessing or using our services, you agree to the following terms and conditions. Please read these Terms and our Privacy Policy carefully before using the Trills platform.

 

1. Overview

Trills is an online platform connecting creative tutors and hobbyists, offering a range of arts, culture, and craft courses. Trills allows employees to use credits to book classes, funded by their employers as part of a company benefit.

 

2. Eligibility

You must be at least 18 years old to create an account and use the Trills platform as the primary account holder. Minors can only register for child-friendly classes with parental or guardian supervision and approval.

 

3. Account Creation and Use

To use the Trills platform, you must create a user account. You are responsible for providing accurate, up-to-date information during registration and for maintaining the confidentiality of your account details.

 

4. Listing and Booking Classes

• Tutors can list their creative classes on the Trills platform. All listings are subject to the terms outlined by Trills.

• Subscribers (employees) can book unlimited classes with their allocated monthly credits. Tutors are responsible for setting their own pricing for classes and sessions.

• Tutors will receive payment for completed classes, minus a 15% + VAT service fee. Payments are processed automatically after the class is completed.

 

5. Personal Data

Collection and Use By using Trills, you consent to the collection and processing of your personal data as described in our Privacy Policy. We collect and store your data to improve the user experience, process bookings, and communicate with you.

 

6. Data Sharing

We may share your personal data with:

• Creative and Art Class Providers to facilitate your class bookings and payment processing.

• Third-party vendors for operational purposes, such as sending communications or analysing data.

• Social media and third-party applications when interacting with our platform via social media.

• Legal and compliance purposes, if required by law.

 

7. Communications

Trills will send you essential communications related to your account, bookings, and service updates. You can unsubscribe from marketing emails at any time, but you cannot opt-out of essential transactional or legal notifications.

 

8. Tutor Payment and Fees

• Tutors can list their classes and set their rates. Once a class is completed, Trills will transfer payment, minus a 15% + VAT service charge.

• Tutors should ensure that they meet all local regulations and standards for their teaching.

 

9. Cancellations

• Class cancellations: Tutors have the right to set their own cancellation policies. Cancellations within the specified window will result in credit refunds. Outside the cancellation window, credits are forfeited.

• Subscription cancellations: You can cancel your subscription at any time, but payments made are non-refundable. Your plan remains active until the end of the current billing cycle.

 

10. Refunds

Unused credits roll over to the next month but must be used within three months of issuance. If a course exceeds your credit allowance, you can top up the difference using another payment method.

 

11. Tutors on Trills

• Joining as a tutor is free. Tutors can list any number of classes and are responsible for setting their own session rates.

• Tutors must comply with their own terms and conditions, which should be clearly outlined to students prior to booking.

 

12. Course Availability

Courses and class availability depend on tutor settings and class capacity. Subscribers can book multiple seats for a class if there are available spots and if credits allow.

 

13. Payment Model

Trills operates on a monthly subscription model, with employers paying for employee credits. Tutors are paid after a session, with a 15% + VAT service charge deducted by Trills.

 

14. Tutor Conduct

Tutors must maintain a high standard of professionalism and comply with applicable laws regarding teaching practices. Tutors are responsible for the safety and wellbeing of their students.

 

15. Age Restrictions

Tutors may set their own age restrictions for their classes. It is the responsibility of the subscriber to check these restrictions before booking, particularly for children’s activities.

 

16. Custom Plans for Employers

Employers can customise their subscription plans based on budget and employee needs. Please contact us for more details.

 

17. Suggestions and Feedback

We welcome your suggestions for new features, tutors, and activities. Feel free to submit any ideas through our feedback form.

 

18. Termination and Suspension

Trills reserves the right to suspend or terminate accounts if users violate these terms, engage in fraudulent activities, or breach any applicable laws. Upon termination, access to the platform may be revoked.

 

19. Governing Law

These Terms are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from these Terms will be handled in the courts of the United Kingdom.

 

20. Modifications

Trills reserves the right to modify or update these Terms at any time. You will be notified of significant changes, and continued use of the platform after updates signifies your acceptance of the new terms.

 

21. Customer Support

Trills provides customer support to address any issues with subscriptions, bookings, or services. Please contact us via email or through the platform for assistance.

 

22. Contact Us

If you have any questions about these Terms or need help with your account, please contact Trills 

 

By using Trills, you agree to these Terms and acknowledge our Privacy Policy. Thank you for being part of the Trills community!